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Evaluation of Customer Relationship Management of a Growing Industry : Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Royeda Siddique
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Royeda Siddique:

Evaluation of Customer Relationship Management of a Growing Industry : Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Paperback

2011, ISBN: 3844317872

[EAN: 9783844317879], Neubuch, [PU: LAP LAMBERT Academic Publishing], nach der Bestellung gedruckt Neuware - Printed after ordering - The customer relationship management (CRM) is an orga… More...

NEW BOOK. Shipping costs:Versandkostenfrei. (EUR 0.00) AHA-BUCH GmbH, Einbeck, Germany [51283250] [Rating: 5 (von 5)]
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Evaluation of Customer Relationship Management of a Growing Industry - Royeda Siddique
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Royeda Siddique:

Evaluation of Customer Relationship Management of a Growing Industry - Paperback

2011, ISBN: 9783844317879

The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers¿ information, gather it in… More...

Nr. 28476145. Shipping costs:, Sofort lieferbar, DE. (EUR 0.00)
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Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Siddique, Royeda
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Siddique, Royeda:
Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Paperback

2011

ISBN: 9783844317879

LAP LAMBERT Academic Publishing, Taschenbuch, 88 Seiten, Publiziert: 2011-03-15T00:00:01Z, Produktgruppe: Buch, 0.31 kg, Recht, Kategorien, Bücher, Management, Business & Karriere, Market… More...

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Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Siddique, Royeda
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Siddique, Royeda:
Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Paperback

2011, ISBN: 9783844317879

LAP LAMBERT Academic Publishing, Taschenbuch, 88 Seiten, Publiziert: 2011-03-15T00:00:01Z, Produktgruppe: Buch, 0.31 kg, Recht, Kategorien, Bücher, Management, Business & Karriere, Market… More...

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Evaluation of Customer Relationship Management of a Growing Industry Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Siddique, Royeda
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Siddique, Royeda:
Evaluation of Customer Relationship Management of a Growing Industry Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - new book

2011, ISBN: 3844317872

Kartoniert / Broschiert, mit Schutzumschlag 11, [PU:LAP LAMBERT Academic Publishing]

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Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey
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ISBN:

9783844317879


The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers¿ information, gather it in a central storage area, analyze it, and make it available to all departments. This study is a typical example of CRM system of medium level company where it is very challenging to attract customers as well as to meet the compete with similar industry. In this study, CRM analysis including SWOT analysis has been conducted on a renowned industry named BOC Bangladesh Ltd. They are serving in Bangladesh since 1935 with the products of gas, welding, and health care equipments. Their ever-changing requirements are the driving force behind the development of all BOC's products, technologies and support services. But there are some common lacking inside these type of organization like monopoly attitudes towards customers;because they think that customers are bound to come to their organizations and they will not switch to their competitors. The company has a drawback of unavailability of the product and the highly satisfaction level of customer was 8% last year.

Details of the book - Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey


EAN (ISBN-13): 9783844317879
ISBN (ISBN-10): 3844317872
Hardcover
Paperback
Publishing year: 2011
Publisher: LAP LAMBERT Academic Publishing

Book in our database since 2008-05-29T11:28:31+01:00 (London)
Detail page last modified on 2023-04-07T12:00:24+01:00 (London)
ISBN/EAN: 9783844317879

ISBN - alternate spelling:
3-8443-1787-2, 978-3-8443-1787-9
Alternate spelling and related search-keywords:
Book title: customer relationship management, management database, swot, computer generated, growing the big one

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