ISBN: 9780770435608
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Coc… More...
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover
2013, ISBN: 9780770435608
Crown Business, Hardcover, 208 Seiten, Publiziert: 2013-04-20T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: 9780770435608, 0.28 kg, Verkaufsrang: 1718699, Call Centre Management, Manage… More...
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover
2013, ISBN: 9780770435608
Crown Business, Hardcover, 208 Seiten, Publiziert: 2013-04-20T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: 9780770435608, 0.28 kg, Verkaufsrang: 1718699, Call Centre Management, Manage… More...
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The Customer Rules : The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell - used book
ISBN: 9780770435608
Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service. Drawing on his more than 40… More...
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover
ISBN: 9780770435608
Currency. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… More...
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Lee Cockerell Author - new book
ISBN: 9780770435608
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Coc… More...
Lee Cockerell:
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover2013, ISBN: 9780770435608
Crown Business, Hardcover, 208 Seiten, Publiziert: 2013-04-20T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: 9780770435608, 0.28 kg, Verkaufsrang: 1718699, Call Centre Management, Manage… More...
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover
2013
ISBN: 9780770435608
Crown Business, Hardcover, 208 Seiten, Publiziert: 2013-04-20T00:00:01Z, Produktgruppe: Book, Hersteller-Nr.: 9780770435608, 0.28 kg, Verkaufsrang: 1718699, Call Centre Management, Manage… More...
The Customer Rules : The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell - used book
ISBN: 9780770435608
Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service. Drawing on his more than 40… More...
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - hardcover
ISBN: 9780770435608
Currency. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… More...
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The former EVP of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business – any business - depends upon winning and keeping customers.
In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:
Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don’t Try Too Hard
As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers
Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhe
Details of the book - The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Lee Cockerell Author
EAN (ISBN-13): 9780770435608
ISBN (ISBN-10): 0770435602
Hardcover
Paperback
Publishing year: 2013
Publisher: Crown Publishing Group Core >2
Book in our database since 2014-02-28T10:57:06+00:00 (London)
Detail page last modified on 2024-03-05T14:38:05+00:00 (London)
ISBN/EAN: 0770435602
ISBN - alternate spelling:
0-7704-3560-2, 978-0-7704-3560-8
Alternate spelling and related search-keywords:
Book author: cockerell, walt disney
Book title: service, the rules, essentials marketing, cockerell
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