2011, ISBN: 9788175544550

Paperback

Dell, 2008. Paperback. Good. For centuries, people have speculated about the fabled lost libraries of an tiquity. If one were found, what marvels would it contain? Now a fearless t eam … More...

Dell, 2008. Paperback. Good. For centuries, people have speculated about the fabled lost libraries of an tiquity. If one were found, what marvels would it contain? Now a fearless t eam of adventurers is about to unearth that long-hidden secret, and it will lead them to the most astonishing discovery ever made. In the treacherous waters off the rugged Sicilian coast, marine archaeologi st Jack Howard and his team of scientific experts and ex-Special Forces com mandos make a shocking find while searching for the legendary shipwreck of the apostle Paul. And when a second artifact is uncovered in the ruins of a buried city, Jack is on the verge of a discovery that could shake the worl d to its foundations: the handwritten words of Jesus Christ himself. As he follows a hunch from the dying confession of an emperor to the burial crypt of a medieval pagan queen, Jack is chasing a conspiracy whose web stretches to the highest levels of international power-and he will have to risk everything to stop the controversial document from falling into the hands of a shadowy brotherhood determined to fulfill their murderous vows., Dell, 2008, New York: Kensington Books. Fine. 2003. Mass Market Paperback. No spine crease.. 286 pages. A Charlotte LaRue Mystery, No. 1. In New Orleans' historic Garden District, life is all about attending the right parties, impressing the right people, and making the right amount of money (a lot!) It's an attitude fifty-nine-year-old Charlotte La Rue has never really understood. She leads a quiet, simple, practical life--and it suits her just fine. Business is booming at her housecleaning service, Maid-for-a-Day--and in her down time, she loves reading mystery novels and hanging out with her parakeet, Sweety Boy. Everything's perfect. Well, almost everything. . .Charlotte doesn't mind polishing silver, scrubbing toilets, or dusting bookcases--but she can't stand dealing with her rich clients' dirty laundry. And when it comes to the much-talked-about Dubuisson family, there's an awful lot of it--especially since Jackson Dubuisson was found murdered in his study.Now this exclusive enclave is abuzz with all kinds of gossip--and some very sinister speculation. A chatty socialite keeps hinting that Jackson's extra-marital affair may have been the death of him. His mother-in-law--who's quite possibly senile--has revealed more of the Dubuisson family's secrets than Charlotte ever wanted to know. And then there's his widow, Jeanne. Charlotte refuses to desert her in her time of need--but suspects she may have something to hide. One thing is certain: someone wanted Jackson dead--and that someone is not coming clean. . .Surrounded by possible suspects and hounded by a tenacious police detective, Charlotte wishes she could stick to her own policy of staying out of clients' personal business. Problem is, she's never been able to walk away from a mess. And this is the biggest one she's ever seen. ., Kensington Books, 2003, New York, NY: Ace Fantasy, 2011. Book. Illus. by Gene Mollica. Very Good. Mass Market Paperback. Signed by Author(s). 6.8 x 4.3 x 0.9 inches. A Houston college student, McKenzie Lewis can track fae by reading the shadows they leave behind. For years she has been working for the fae King, tracking rebels who would claim the Realm. Her job isn't her only secret. She's in love with Kyol, the King's sword-master-but human and fae relationships are forbidden. When McKenzie is captured by Aren, the fierce rebel leader, she learns that not everything is as she thought. And McKenzie must decide who to trust and where she stands in the face of a cataclysmic civil war.., Ace Fantasy, 2011, New York, New York, U.S.A.: Roc, 2000. Book. Illus. by Vanderstelt, Jerry. Very Good. Mass Market Paperback. If you want to be safe... mind your caste. In a kingdom where all is measured by birthright, moving up in society is almost impossible. Which is why young Rani Trader's merchant family sacrifices nearly everything to buy their daughter an apprenticeship in the Glasswrights' Guild - where honor and glory will be within her reach. But being in the wrong place at the wrong time places Rani in the middle of a terrible conspiracy that leaves the Royal Prince dead - and her guild torn asunder. Branded a traitor, she slinks through the city streets, changing her identity to avoid being caught. And as Rani rises from the city slums to the royal household, she uncovers an elusive brotherhood whose deadly venom reaches out to stain the heart of her guild, the heart of her family,and the heart of her king.., Roc, 2000, New York, New York, U.S.A.: I Books, 2004. Book. Illus. by Gilbert, Yvonne. Very Good. Mass Market Paperback. 6.8 x 4.2 x 0.8 inches. Unknown to her Lord Chee, a bitter and treacherous lord, has devised a horrible scheme to wrest control over the timeways - and over the rich and beautiful Moonspeaker herself. Only Haemas can hope to stop him, pushing her extraordinary mind talents to unprecedented heights, before Chee destroys everyone and everything ever known - including herself.., I Books, 2004, New York, NY: Roc Fantasy, 2002. Book. Illus. by Jerry Vanderstelt. Very Good. Mass Market Paperback. 6.8 x 4.2 x 1 inches. When two children are kidnapped from her village, Alana Woodsinger uses her powerful connection to the village's Great Tree to help find them. But soon the rescuers must sacrifice everything to save children who, in a bizarre twist of circumstances, do not wish to be saved.., Roc Fantasy, 2002, Kogan Page Limited/Viva Books, 2009. 2nd edition. Softcover. New. Telephone conversations give the outside world an instant impression of you and your company. To ensure that the impression is positive, Make That Call! shows you how to tackle even the toughest conversations with professionalism and style. Covering everything from dealing with unwanted calls to telesales, the new edition of this practical book provides successful telephone techniques for: • speaking to customers; • handling suppliers; • talking to employees; • controlling personal calls. Action checklists, summaries and model conversations allow you to assess your progress, while the book’s clear layout enables you to access the relevant conversation when you need to. Make That Call is essential reading for anyone wanting to give the right impression over the phone every time. Contents: Introduction • Making difficult calls • Planning calls • Handling conversations • Follow-up calls • Winning tactics: your step-by-step checklist • Speaking to customers • The enquiry about products or services • Calling a prospective customer • Asking for an introduction to a would-be customer • Making a sales presentation • The request for a discount, positive response • The request for a discount, negative response • The request for credit, positive response • The request for credit, negative response • Closing a sale • Getting through a personal assistant • Following up a sale • The request for a customer reference • Apologising for undelivered goods • The complaint about products or services • Answering a complaint, positive response • Answering a complaint, negative response • Chasing a debt, first call • Chasing a debt, second call • Chasing a debt, third call • The request for a delayed payment schedule, positive response • The request for a delayed payment proposal, negative response • Calling a customer who has not used their account for some time • Calling a customer who has closed their account • Talking to suppliers • The call from a sales representative • The call from a market researcher • The call from a persistent sales representative • Stopping unwanted sales calls • Enquiring about goods and services • Requesting a discount • Asking for credit terms • Chasing overdue products or services, agreeable delivery date • Chasing overdue products or services, disagreeable delivery date • Rejecting damaged goods • Making a complaint, accepted • Making a complaint, rejected • Querying a bill • Asking to return unsold goods • Requesting increased credit facilities • The demand for payment • Asking for extended credit facilities, accepted • Asking for extended credit facilities, refused • Conversing with employees • The speculative enquiry about a possible job opportunity • Inviting a job applicant to an interview • Conducting a telephone interview • The enquiry from a job applicant • Asking for a reference • Making a job offer accepted • Making a job offer, rejected • The enquiry from a job applicant • The notification of sickness • Calling an absent employee • Counselling an unhappy employee with work-related problems • Counselling an unhappy employee with personal difficulties • Thanking a colleague • Praising an employee • Encouraging an employee to improve • Disciplining an employee • Giving a reference about an employee • Handling personal calls • Enquiring about prospective job opportunities, known contact • Enquiring about prospective job opportunities, unknown contact • The invitation to an interview • The telephone interview • The offer of employment, positive response • The offer of employment, negative response • Asking for a meeting • The request for a meeting, positive response • The request for a meeting, negative response • Introducing an associate to a third party • Thanking an associate for an introduction • Congratulating someone on their promotion • Congratulating someone on Printed Pages: 176., Kogan Page Limited/Viva Books, 2009<

2009, ISBN: 9788175544550

Dell, 2008. Paperback. Good. For centuries, people have speculated about the fabled lost libraries of an tiquity. If one were found, what marvels would it contain? Now a fearless t eam … More...

Dell, 2008. Paperback. Good. For centuries, people have speculated about the fabled lost libraries of an tiquity. If one were found, what marvels would it contain? Now a fearless t eam of adventurers is about to unearth that long-hidden secret, and it will lead them to the most astonishing discovery ever made. In the treacherous waters off the rugged Sicilian coast, marine archaeologi st Jack Howard and his team of scientific experts and ex-Special Forces com mandos make a shocking find while searching for the legendary shipwreck of the apostle Paul. And when a second artifact is uncovered in the ruins of a buried city, Jack is on the verge of a discovery that could shake the worl d to its foundations: the handwritten words of Jesus Christ himself. As he follows a hunch from the dying confession of an emperor to the burial crypt of a medieval pagan queen, Jack is chasing a conspiracy whose web stretches to the highest levels of international power-and he will have to risk everything to stop the controversial document from falling into the hands of a shadowy brotherhood determined to fulfill their murderous vows., Dell, 2008, New York: Kensington Books. Fine. 2003. Mass Market Paperback. No spine crease.. 286 pages. A Charlotte LaRue Mystery, No. 1. In New Orleans' historic Garden District, life is all about attending the right parties, impressing the right people, and making the right amount of money (a lot!) It's an attitude fifty-nine-year-old Charlotte La Rue has never really understood. She leads a quiet, simple, practical life--and it suits her just fine. Business is booming at her housecleaning service, Maid-for-a-Day--and in her down time, she loves reading mystery novels and hanging out with her parakeet, Sweety Boy. Everything's perfect. Well, almost everything. . .Charlotte doesn't mind polishing silver, scrubbing toilets, or dusting bookcases--but she can't stand dealing with her rich clients' dirty laundry. And when it comes to the much-talked-about Dubuisson family, there's an awful lot of it--especially since Jackson Dubuisson was found murdered in his study.Now this exclusive enclave is abuzz with all kinds of gossip--and some very sinister speculation. A chatty socialite keeps hinting that Jackson's extra-marital affair may have been the death of him. His mother-in-law--who's quite possibly senile--has revealed more of the Dubuisson family's secrets than Charlotte ever wanted to know. And then there's his widow, Jeanne. Charlotte refuses to desert her in her time of need--but suspects she may have something to hide. One thing is certain: someone wanted Jackson dead--and that someone is not coming clean. . .Surrounded by possible suspects and hounded by a tenacious police detective, Charlotte wishes she could stick to her own policy of staying out of clients' personal business. Problem is, she's never been able to walk away from a mess. And this is the biggest one she's ever seen. ., Kensington Books, 2003, Kogan Page Limited/Viva Books, 2009. 2nd edition. Softcover. New. Telephone conversations give the outside world an instant impression of you and your company. To ensure that the impression is positive, Make That Call! shows you how to tackle even the toughest conversations with professionalism and style. Covering everything from dealing with unwanted calls to telesales, the new edition of this practical book provides successful telephone techniques for: • speaking to customers; • handling suppliers; • talking to employees; • controlling personal calls. Action checklists, summaries and model conversations allow you to assess your progress, while the book’s clear layout enables you to access the relevant conversation when you need to. Make That Call is essential reading for anyone wanting to give the right impression over the phone every time. Contents: Introduction • Making difficult calls • Planning calls • Handling conversations • Follow-up calls • Winning tactics: your step-by-step checklist • Speaking to customers • The enquiry about products or services • Calling a prospective customer • Asking for an introduction to a would-be customer • Making a sales presentation • The request for a discount, positive response • The request for a discount, negative response • The request for credit, positive response • The request for credit, negative response • Closing a sale • Getting through a personal assistant • Following up a sale • The request for a customer reference • Apologising for undelivered goods • The complaint about products or services • Answering a complaint, positive response • Answering a complaint, negative response • Chasing a debt, first call • Chasing a debt, second call • Chasing a debt, third call • The request for a delayed payment schedule, positive response • The request for a delayed payment proposal, negative response • Calling a customer who has not used their account for some time • Calling a customer who has closed their account • Talking to suppliers • The call from a sales representative • The call from a market researcher • The call from a persistent sales representative • Stopping unwanted sales calls • Enquiring about goods and services • Requesting a discount • Asking for credit terms • Chasing overdue products or services, agreeable delivery date • Chasing overdue products or services, disagreeable delivery date • Rejecting damaged goods • Making a complaint, accepted • Making a complaint, rejected • Querying a bill • Asking to return unsold goods • Requesting increased credit facilities • The demand for payment • Asking for extended credit facilities, accepted • Asking for extended credit facilities, refused • Conversing with employees • The speculative enquiry about a possible job opportunity • Inviting a job applicant to an interview • Conducting a telephone interview • The enquiry from a job applicant • Asking for a reference • Making a job offer accepted • Making a job offer, rejected • The enquiry from a job applicant • The notification of sickness • Calling an absent employee • Counselling an unhappy employee with work-related problems • Counselling an unhappy employee with personal difficulties • Thanking a colleague • Praising an employee • Encouraging an employee to improve • Disciplining an employee • Giving a reference about an employee • Handling personal calls • Enquiring about prospective job opportunities, known contact • Enquiring about prospective job opportunities, unknown contact • The invitation to an interview • The telephone interview • The offer of employment, positive response • The offer of employment, negative response • Asking for a meeting • The request for a meeting, positive response • The request for a meeting, negative response • Introducing an associate to a third party • Thanking an associate for an introduction • Congratulating someone on their promotion • Congratulating someone on Printed Pages: 176., Kogan Page Limited/Viva Books, 2009<

2009, ISBN: 9788175544550

Spine sunned & creased, edges worn, previous owner mark blacked out on fep. Part of the College Outline Series. A complete summary of the college level course on Western Civilization. Inc… More...

Spine sunned & creased, edges worn, previous owner mark blacked out on fep. Part of the College Outline Series. A complete summary of the college level course on Western Civilization. Includes maps, biblio, chronology, appendices, and practice exam. Intended to be used along with one of the 11 textbooks in use at the time, but also written for the layman who just wanted to learn. Covers political, cultural and social history., Barnes and Noble, INC, 1962, Kogan Page Limited/Viva Books, 2009. 2nd edition. Softcover. New. Telephone conversations give the outside world an instant impression of you and your company. To ensure that the impression is positive, Make That Call! shows you how to tackle even the toughest conversations with professionalism and style. Covering everything from dealing with unwanted calls to telesales, the new edition of this practical book provides successful telephone techniques for: • speaking to customers; • handling suppliers; • talking to employees; • controlling personal calls. Action checklists, summaries and model conversations allow you to assess your progress, while the book’s clear layout enables you to access the relevant conversation when you need to. Make That Call is essential reading for anyone wanting to give the right impression over the phone every time. Contents: Introduction • Making difficult calls • Planning calls • Handling conversations • Follow-up calls • Winning tactics: your step-by-step checklist • Speaking to customers • The enquiry about products or services • Calling a prospective customer • Asking for an introduction to a would-be customer • Making a sales presentation • The request for a discount, positive response • The request for a discount, negative response • The request for credit, positive response • The request for credit, negative response • Closing a sale • Getting through a personal assistant • Following up a sale • The request for a customer reference • Apologising for undelivered goods • The complaint about products or services • Answering a complaint, positive response • Answering a complaint, negative response • Chasing a debt, first call • Chasing a debt, second call • Chasing a debt, third call • The request for a delayed payment schedule, positive response • The request for a delayed payment proposal, negative response • Calling a customer who has not used their account for some time • Calling a customer who has closed their account • Talking to suppliers • The call from a sales representative • The call from a market researcher • The call from a persistent sales representative • Stopping unwanted sales calls • Enquiring about goods and services • Requesting a discount • Asking for credit terms • Chasing overdue products or services, agreeable delivery date • Chasing overdue products or services, disagreeable delivery date • Rejecting damaged goods • Making a complaint, accepted • Making a complaint, rejected • Querying a bill • Asking to return unsold goods • Requesting increased credit facilities • The demand for payment • Asking for extended credit facilities, accepted • Asking for extended credit facilities, refused • Conversing with employees • The speculative enquiry about a possible job opportunity • Inviting a job applicant to an interview • Conducting a telephone interview • The enquiry from a job applicant • Asking for a reference • Making a job offer accepted • Making a job offer, rejected • The enquiry from a job applicant • The notification of sickness • Calling an absent employee • Counselling an unhappy employee with work-related problems • Counselling an unhappy employee with personal difficulties • Thanking a colleague • Praising an employee • Encouraging an employee to improve • Disciplining an employee • Giving a reference about an employee • Handling personal calls • Enquiring about prospective job opportunities, known contact • Enquiring about prospective job opportunities, unknown contact • The invitation to an interview • The telephone interview • The offer of employment, positive response • The offer of employment, negative response • Asking for a meeting • The request for a meeting, positive response • The request for a meeting, negative response • Introducing an associate to a third party • Thanking an associate for an introduction • Congratulating someone on their promotion • Congratulating someone on Printed Pages: 176., Kogan Page Limited/Viva Books, 2009<