ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
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ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
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ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
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2013, ISBN: 9781118261170
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2013, ISBN: 9781118261170
eBooks, eBook Download (EPUB,PDF), Auflage, [PU: Wiley-Blackwell], [ED: 1], Wiley-Blackwell, 2013
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ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
ISBN: 9781118261170
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a c… More...
2013, ISBN: 9781118261170
eBooks, eBook Download (EPUB,PDF), 1. Auflage, [PU: John Wiley & Sons], John Wiley & Sons, 2013
2013, ISBN: 9781118261170
eBooks, eBook Download (EPUB,PDF), Auflage, [PU: Wiley-Blackwell], [ED: 1], Wiley-Blackwell, 2013
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Details of the book - Handbook of Veterinary Communication Skills
EAN (ISBN-13): 9781118261170
ISBN (ISBN-10): 1118261178
Publishing year: 2011
Publisher: John Wiley & Sons
132 Pages
Language: eng/Englisch
Book in our database since 2007-09-20T06:17:00+01:00 (London)
Detail page last modified on 2023-06-15T14:05:08+01:00 (London)
ISBN/EAN: 9781118261170
ISBN - alternate spelling:
1-118-26117-8, 978-1-118-26117-0
Alternate spelling and related search-keywords:
Book author: carol gray, moffett
Book title: handbook communication
Information from Publisher
Author: Carol Gray; Jenny Moffett
Title: Handbook of Veterinary Communication Skills
Publisher: Wiley-Blackwell; John Wiley & Sons
132 Pages
Publishing year: 2011-10-13
Language: English
42,99 € (DE)
Not available (reason unspecified)
EA; E107; E-Book; Nonbooks, PBS / Medizin/Veterinärmedizin; Tiermedizin; Tiermedizin; Veterinärmedizin; Veterinary Medicine; Allg. Veterinärmedizin; BC
Contributors vii Foreword ix Acknowledgements xi Introduction xiii Chapter 1 Basic communication skills 1 Mary Kirwan Introduction 1 Background and origins 1 The importance of communication 2 Definition of key terms 3 Models of communication 4 Verbal and non-verbal communication 7 Listening 15 The cultural context of communication 21 Summary 22 References 22 Chapter 2 A framework for the veterinary consultation25 Alan Radford Introduction 25 A guide to the veterinary consultation based on theCalgary-Cambridge observation guide 27 The physical examination 37 Closing the consultation 37 Summary 38 References 38 Chapter 3 Professional, ethical and legal aspects ofcommunication 39 Carol Gray Introduction 39 Communicating professionalism 39 Gathering information from clients 41 Giving information to clients 42 Informed consent 47 References 59 Chapter 4 Compassionate communication: working with grief62 Susan Elizabeth Dawson Introduction 62 The HCAB 63 Review of quality-of-life indicators 93 Setting up and running continuing care clinics 95 PET loss support groups 96 CPD opportunities 97 Resources and useful websites 97 References 98 Chapter 5 Dealing with difficult situations 100 Carol Gray and Jenny Moffett Introduction 100 The use of veterinary communication skills at the end-of-life100 A seven-step approach to communication at the end-of-life102 Euthanasia - before, during and after 105 Welfare concerns 109 Informed clients 110 Communicating cost 112 Dealing with anger 115 Communication of mistakes 118 References 122 Chapter 6 Communicating with colleagues 127 Geoff Little Introduction 127 The team and its leader 128 Induction schemes and mentoring 131 Appraisals 132 Exit interview 133 Delegation 134 Standard operating procedures 136 Staff suggestion scheme 139 Practice meetings 142 Reporting structure 144 Rotas 145 Interpractice communication 145 References 147 Chapter 7 Communicating with a wider audience 149 Jenny Moffett Public speaking for beginners 149 Veterinary medicine and the media - a meeting of twoworlds 155 References 166 Chapter 8 Communication and self-care in theveterinaryprofession 168 Communication, stress and the individual 168 Martina A. Kinsella The first step to inner freedom 169 Moving from victim to victor 170 Implementing change 171 Learning assertiveness skills and becoming an assertive individual 173 Beyond words: communication, social relationship and health176 David Bartram The disclosure phenomenon 177 Importance of social relationships 180 The role of telephone support helplines 183 Summary and conclusions 185 Acknowledgements 185 References (Communication, stress and the individual) 185 Further reading (Communication, stress and the individual)186 References (Beyond words: communication, social relationshipsand health) 186 Index 190More/other books that might be very similar to this book
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