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How You Do... What You Do:  Create Service Excellence That Wins Clients For Life: Create Service Excellence That Wins Clients For - Bob Livingston, David (foreword by) Calhoun
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Bob Livingston, David (foreword by) Calhoun:
How You Do... What You Do: Create Service Excellence That Wins Clients For Life: Create Service Excellence That Wins Clients For - new book

ISBN: 9780071592789

ID: 978007159278

Between the challenges of escalating competition, well-informed clients, and dismal customer service, today''s marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It''s that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients. In this breakthrough book, customer service expert Bob Livingston gives you practical tools for transforming your approach to serving clients by strengthening “how you do what you do.” Whether you''re a business leader, a client service executive, a sales manager, or an individual, you can differentiate yourself from competition by adopting Livingston''s simple yet proven roadmap for achieving Service Excellence.In How You Do . . . What You Do, Livingston imparts a clear, step-by-step blueprint for transforming your culture, attitudes, and behaviors by illustrating how to:Develop and live your Purpose and ValuesUnderstand your clients'' soft needs, and create plans to satisfy themSeek continuous improvement by stimulating creativity and innovationKeep your service-oriented culture growingCreate a passion for Service ExcellenceLivingston draws upon a lifetime of experience in which he has achieved measurable success helping many companies shape their service cultures--most notably CROSSMARK, an international consumer products sales and marketing agency, whose remarkable transformation stands out as one of the strongest proof statements for this methodology. Throughout, Livingston benchmarks other great companies renowned for their service excellence, including Accenture, Henry & Horne, ECRM, The Nielsen Company, TBWA\Worldwide, Four Seasons, and many others.Properly executed, this compelling and inspirational approach to service virtually guarantees the client loyalty that will set you apart from competition, and distinguish you by How You Do . . . What You Do. Bob Livingston, David (foreword by) Calhoun, Books, Business and Finance, Human Resources and Personnel Management, Training, How You Do... What You Do: Create Service Excellence That Wins Clients For Life: Create Service Excellence That Wins Clients For Books>Business and Finance>Human Resources and Personnel Management>Training, McGraw-Hill Education

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How You Do... What You Do: Create Service Excellence That Wins Clients For Life
book is out-of-stock
(*)
How You Do... What You Do: Create Service Excellence That Wins Clients For Life - new book

ISBN: 9780071592789

ID: 9780071592789

Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It's that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients. In this breakthrough book, customer service expert Bob Livingston gives you practical tools for transforming your approach to serving clients by strengthening ?how you do what you do.? Whether you're a business leader, a client service executive, a sales manager, or an individual, you can differentiate yourself from competition by adopting Livingston's simple yet proven roadmap for achieving Service Excellence. In How You Do . . . What You Do, Livingston imparts a clear, step-by-step blueprint for transforming your culture, attitudes, and behaviors by illustrating how to: Develop and live your Purpose and ValuesUnderstand your clients' soft needs, and create plans to satisfy themSeek continuous improvement by stimulating creativity and innovationKeep your service-oriented culture growingCreate a passion for Service ExcellenceLivingston draws upon a lifetime of experience in which he has achieved measurable success helping many companies shape their service cultures--most notably CROSSMARK, an international consumer products sales and marketing agency, whose remarkable transformation stands out as one of the strongest proof statements for this methodology. Throughout, Livingston benchmarks other great companies renowned for their service excellence, including Accenture, Henry & Horne, ECRM, The Nielsen Company, TBWAWorldwide, Four Seasons, and many others. Properly executed, this compelling and insp ... Books, [PU: McGraw Hill]

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How You Do... What You Do
book is out-of-stock
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How You Do... What You Do - new book

ISBN: 9780071592789

ID: 9780071592789

Between the challenges of escalating competition, well-informed clients, and dismal customer service, today's marketplace is becoming more and more crowded. The result is that your clients have more influence and choices than ever before. If you or your organization do not consistently satisfy and surpass their expectations, your clients will take their buying power elsewhere. It's that simple. But by establishing service excellence as your top strategic and cultural priority, you will foster the strong relationships needed to win--and retain--loyal clients. In this breakthrough book, customer service expert Bob Livingston gives you practical tools for transforming your approach to serving clients by strengthening ?how you do what you do.? Whether you're a business leader, a client service executive, a sales manager, or an individual, you can differentiate yourself from competition by adopting Livingston's simple yet proven roadmap for achieving Service Excellence. In How You Do . . . What You Do, Livingston imparts a clear, step-by-step blueprint for transforming your culture, attitudes, and behaviors by illustrating how to: Develop and live your Purpose and ValuesUnderstand your clients' soft needs, and create plans to satisfy themSeek continuous improvement by stimulating creativity and innovationKeep your service-oriented culture growingCreate a passion for Service ExcellenceLivingston draws upon a lifetime of experience in which he has achieved measurable success helping many companies shape their service cultures--most notably CROSSMARK, an international consumer products sales and marketing agency, whose remarkable transformation stands out as one of the strongest proof statements for this methodology. Throughout, Livingston benchmarks other great companies renowned for their service excellence, including Accenture, Henry & Horne, ECRM, The Nielsen Company, TBWAWorldwide, Four Seasons, and many others. Properly executed, this compelling and insp ... Books, [PU: McGraw Hill]

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How You Do... What You Do: Create Service Excellence That Wins Clients For Life - Livingston, Bob; Calhoun, David
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Livingston, Bob; Calhoun, David:
How You Do... What You Do: Create Service Excellence That Wins Clients For Life - new book

ISBN: 9780071592789

ID: 355537

In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book Business Business eBook, McGraw-Hill Education

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How You Do... What You Do: Create Service Excellence That Wins Clients for Life - Bob Livingston
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Bob Livingston:
How You Do... What You Do: Create Service Excellence That Wins Clients for Life - hardcover

ISBN: 9780071592789

ID: 9780071592789

How You Do... What You Do: Create Service Excellence That Wins Clients for Life How-You-Do-What-You-Do~~Bob-Livingston Business>Sales>Sales Hardcover, McGraw-Hill Professional Publishing

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How You Do... What You Do: Create Service Excellence That Wins Clients for Life

A roadmap to attracting loyal clients-and enjoying continual growth In "How You Do . . .What You Do" business consultant Bob Livingston shows you, whether you're a business leader, client service executive, or sales manager, the specific strategies for creating the most service-centered and client-focused sales organization in any field of business. Every company can create a service-based ideology and beat the competition by following Livingston's proven approach, which includes a cultural transformation plan, a service excellence strategy roadmap, and a companywide service initiative-all as a means to competitive advantage through service excellence. To illustrate his points, Livingston uses profiles and case studies of companies which successfully practice service excellence, including Crossmark, Accenture, Starbucks, and more.

Details of the book - How You Do... What You Do: Create Service Excellence That Wins Clients for Life


EAN (ISBN-13): 9780071592789
ISBN (ISBN-10): 0071592784
Hardcover
Publishing year: 2008
Publisher: MCGRAW HILL BOOK CO
296 Pages
Weight: 0,581 kg
Language: eng/Englisch

Book in our database since 04.05.2008 17:02:38
Book found last time on 21.02.2018 14:38:04
ISBN/EAN: 9780071592789

ISBN - alternate spelling:
0-07-159278-4, 978-0-07-159278-9


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