SAMPLE
Funches, Venessa:Shoppers Scorned - The Consumer Anger Phenomena
- Paperback 2009, ISBN: 9783639091496
[ED: Taschenbuch / Paperback], [PU: VDM Verlag Dr. Müller], In recent years the popular press has documented
increasing levels of consumer dissatisfaction.
Previous research has shown t… More...
[ED: Taschenbuch / Paperback], [PU: VDM Verlag Dr. Müller], In recent years the popular press has documented
increasing levels of consumer dissatisfaction.
Previous research has shown that dissatisfaction
coupled with anger can intensify consumer responses.
Despite the plethora of work conducted in the area
of (dis)satisfaction, questions remain of when and
why consumers choose to respond. This research
examines the causes of consumer anger and the
consequences of it on behavioral decisions and
future consumer usage of firm services and products.
This study explores the causes of consumer anger
using a qualitative technique and then examines the
consequences using a quantitative method. The
results of this study show that angering customers
comes with significant consequences. This research
shows that while many consumers did decide to
terminate their relationships with firms a
significant number of consumers who had prior
relationships with firms chose to stay and still
punished the firm for the anger evoking incident by
reducing or withholding their patronage., DE, [SC: 0.00], Neuware, gewerbliches Angebot, 204, Selbstabholung und Barzahlung, PayPal, offene Rechnung, Banküberweisung, Internationaler Versand<
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SAMPLE
Venessa Funches:Shoppers Scorned
- new book ISBN: 9783639091496
In recent years the popular press has documented increasing levels of consumer dissatisfaction. Previous research has shown that dissatisfaction coupled with anger can intensify consumer … More...
In recent years the popular press has documented increasing levels of consumer dissatisfaction. Previous research has shown that dissatisfaction coupled with anger can intensify consumer responses. Despite the plethora of work conducted in the area of (dis)satisfaction, questions remain of when and why consumers choose to respond. This research examines the causes of consumer anger and the consequences of it on behavioral decisions and future consumer usage of firm services and products. This study explores the causes of consumer anger using a qualitative technique and then examines the consequences using a quantitative method. The results of this study show that angering customers comes with significant consequences. This research shows that while many consumers did decide to terminate their relationships with firms a significant number of consumers who had prior relationships with firms chose to stay and still punished the firm for the anger evoking incident by reducing or withholding their patronage. Bücher / Sozialwissenschaften, Recht & Wirtschaft / Wirtschaft / Werbung & Marketing, [PU: VDM Verlag Dr. Müller, Saarbrücken]<
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(*) Book out-of-stock means that the book is currently not available at any of the associated platforms we search.
SAMPLE
Shoppers Scorned
- new bookISBN: 9783639091496
In recent years the popular press has documented increasing levels of consumer dissatisfaction. Previous research has shown that dissatisfaction coupled with anger can intensify consumer … More...
In recent years the popular press has documented increasing levels of consumer dissatisfaction. Previous research has shown that dissatisfaction coupled with anger can intensify consumer responses. Despite the plethora of work conducted in the area of (dis)satisfaction, questions remain of when and why consumers choose to respond. This research examines the causes of consumer anger and the consequences of it on behavioral decisions and future consumer usage of firm services and products. This study explores the causes of consumer anger using a qualitative technique and then examines the consequences using a quantitative method. The results of this study show that angering customers comes with significant consequences. This research shows that while many consumers did decide to terminate their relationships with firms a significant number of consumers who had prior relationships with firms chose to stay and still punished the firm for the anger evoking incident by reducing or withholding their patronage. Bücher / Sozialwissenschaften, Recht & Wirtschaft / Wirtschaft / Werbung & Marketing, [PU: VDM Verlag Dr. Müller, Saarbrücken]<
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Funches, Venessa:Shoppers Scorned
- Paperback 2009, ISBN: 3639091493
[EAN: 9783639091496], Neubuch, [PU: VDM Verlag Dr. M?ller], WIRTSCHAFT WERBUNG MARKETING ATTRIBUTION, Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Si… More...
[EAN: 9783639091496], Neubuch, [PU: VDM Verlag Dr. M?ller], WIRTSCHAFT WERBUNG MARKETING ATTRIBUTION, Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Funches VenessaDr. Funches is a Marketing Professor at Auburn University Montgomery. She received her Ph.D. from the University of Alabama, her M.B.A. from the Univ of Ala at Birmingham and her B.S. in Marketing from Tula., Books<
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Funches, Venessa:Shoppers Scorned The Consumer Anger Phenomena
- new book 2009, ISBN: 3639091493
Kartoniert / Broschiert, mit Schutzumschlag neu, [PU:VDM Verlag]
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