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Effective IT Service Management: To ITIL and Beyond! Addy, Rob - Addy, Rob
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Addy, Rob:

Effective IT Service Management: To ITIL and Beyond! Addy, Rob - used book

2003, ISBN: 3540731970

[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … More...

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Addy, Rob:

Effective IT Service Management: To ITIL and Beyond! - hardcover

2007, ISBN: 9783540731979

Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … More...

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Effective IT Service Management: To ITIL and Beyond! - Addy, Rob
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Addy, Rob:
Effective IT Service Management: To ITIL and Beyond! - hardcover

2007

ISBN: 9783540731979

Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… More...

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rob-addy:
Effective IT Service Management: To ITIL and Beyond! - hardcover

ISBN: 9783540731979

Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… More...

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rob-addy:
Effective IT Service Management: To ITIL and Beyond! - hardcover

2007, ISBN: 3540731970

[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… More...

NOT NEW BOOK. Shipping costs: EUR 8.20 Discover Books, Toledo, OH, U.S.A. [64434602] [Rating: 5 (von 5)]
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Bibliographic data of the best matching book

Details of the book
Effective IT Service Management: To ITIL and Beyond!
Author:
Title:
ISBN:

3540731970


This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Details of the book - Effective IT Service Management: To ITIL and Beyond!


EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Hardcover
Publishing year: 2007
Publisher: Springer
342 Pages
Weight: 0,736 kg
Language: eng/Englisch

Book in our database since 2007-10-25T06:39:46+01:00 (London)
Detail page last modified on 2023-07-28T15:23:22+01:00 (London)
ISBN/EAN: 3540731970

ISBN - alternate spelling:
3-540-73197-0, 978-3-540-73197-9
Alternate spelling and related search-keywords:
Book author: rob, addy
Book title: service management, beyond, effective, management itil, addy

Information from Publisher

Author: Rob Addy
Title: Effective IT Service Management - To ITIL and Beyond!
Publisher: Springer Berlin
342 Pages
Printed / Made in
Weight: 0,770 kg
Language: English
64,19 € (DE)
65,99 € (AT)
80,00 CHF (CH)
Not available (reason unspecified)
XL, 342 p. 50 illus.

BB; GB; Hardcover, Softcover / Informatik, EDV/Informatik; Informatik; Service Level Agreement; ITSM; Service License Management; Service Provisioning; IT Outsourcing; ITIL; Service Management; SLA; ISO 9000; Professional/practitioner; BC; EA

The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers over ten years of hands-on delivery experience gained from hundreds of real life implementations of the major ITSM solutions in the market today. It provides a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes, their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an ‘IT service’ is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.

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