2003, ISBN: 9780838908501

For the last 100 years reference services had remained essentially unchanged until the advent of the Internet. Now, without the professional expertise of librarians, several dot-com co… More...

For the last 100 years reference services had remained essentially unchanged until the advent of the Internet. Now, without the professional expertise of librarians, several dot-com companies like Ask Jeeves have tried to provide free and fee-based Ask-a services on the web. Librarians, alarmed at declining traditional reference desk statistics and facing competition from the web, are looking to recapture their place as information professionals by providing reference services in the form of live chat or virtual reference. Coffman, as a VP for product development at LSSI (Library Systems and Services, Inc.), helps libraries migrate their reference services to the web. With contributions by Michelle Flander, who manages the Web Reference Center at LSSI, and Kay Henshall, chief trainer for LSSI's Virtual Reference Toolkit, his book provides a comprehensive overview of live online reference services and the process for establishing them. The chapters cover what librarians will need to know to design, manage, market, and evaluate such programs. A final chapter takes a sober look at current and future reference services, virtual or otherwise. Appendixes include a detailed software feature checklist, a pre-employment aptitude test for virtual reference applicants used by LSSI for its Web Reference Center, and a bibliography contributed by Bernie Sloan, the first executive director of the Illinois Library Computer Systems Organization and a founder of ILLNet Online. Each new technological development in the library field brings an avalanche of books written about it. If you have already purchased a book on this topic, such as Mark Meola and Sam Stormont's Starting and Operating Live Virtual Reference Services (Professional Media, LJ 11/15/02), you may not need another. However, if you have been sitting back waiting for the dust to settle or are looking for a good companion to other virtual reference titles, you would not go wrong with this one.-Robert L. Battenfeld, Southampton Coll. Lib.-Long Island Univ., NY Copyright 2003 Reed Business Information. Trade Books>Trade Paperback>Reference>Non-Fiction,Tech Writing>Nonfict,Tech Writing, ALA Editions Core >1<

ISBN: 0838908500

Taschenbuch, [EAN: 9780838908501], Amer Library Assn, Amer Library Assn, Book, [PU: Amer Library Assn], Amer Library Assn, 69180011, Bibliotheks- & Informationswissenschaften, 69108011, S… More...

Taschenbuch, [EAN: 9780838908501], Amer Library Assn, Amer Library Assn, Book, [PU: Amer Library Assn], Amer Library Assn, 69180011, Bibliotheks- & Informationswissenschaften, 69108011, Sozialwissenschaften, 69028011, Sachbücher, 54071011, Genres, 52044011, Fremdsprachige Bücher, 54127011, Lernen & Nachschlagen, 54128011, Almanache & Jahrbücher, 54131011, Atlanten & Karten, 54216011, Bildung, 54455011, Bücher & Verlag, 54258011, Enzyklopädien, 54282011, Etikette, 54287011, Fremdsprachen, 54400011, Genealogie, 54138011, Geschäftskenntnisse, 54396011, Infotainment, 54520011, Kataloge & Verzeichnisse, 54524011, Lernhilfen, 54679011, Ratgeber in Spanisch, 54499011, Schreiben, 54144011, Verbraucherführer, 54476011, Wörter & Sprache, 54145011, Wörterbücher & Thesauri, 54472011, Zitate, 54071011, Genres, 52044011, Fremdsprachige Bücher<