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Essentials of CRM : A Guide to Customer Relationship Management by Bryan, Bergeron, Bryan P. Bergeron - Bryan, Bergeron, Bryan P. Bergeron
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Bryan, Bergeron, Bryan P. Bergeron:

Essentials of CRM : A Guide to Customer Relationship Management by Bryan, Bergeron, Bryan P. Bergeron - used book

ISBN: 9780471206033

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the… More...

used in stock. Shipping costs:zzgl. Versandkosten., plus shipping costs
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Essentials of Crm: A Guide to Customer Relationship Management (Essentials Series) - Bergeron, Bryan
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Bergeron, Bryan:

Essentials of Crm: A Guide to Customer Relationship Management (Essentials Series) - Paperback

2013, ISBN: 0471206032

[EAN: 9780471206033], Used, [PU: Wiley], BUSINESS, This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. With usual stamps and mar… More...

NOT NEW BOOK. Shipping costs: EUR 15.42 Anybook.com, Lincoln, United Kingdom [312675] [Rating: 5 (of 5)]
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Essentials of CRM (Essentials Series) - Bergeron, Bryan
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Bergeron, Bryan:
Essentials of CRM (Essentials Series) - Paperback

2002

ISBN: 0471206032

[EAN: 9780471206033], Used, good, [PU: John Wiley &Sons], Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc., Books

NOT NEW BOOK. Shipping costs:Free shipping. (EUR 0.00) SecondSale, Montgomery, IL, U.S.A. [52274160] [Rating: 5 (of 5)]
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Bergeron, Bryan:
Essentials of CRM (Essentials Series) - Paperback

2002, ISBN: 9780471206033

John Wiley &Sons, 2002-01-30. Paperback. New. New. In shrink wrap. Looks like an interesting title!, John Wiley &Sons, 2002-01-30, 6

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Essentials Of Crm: A Guide To Customer Relationship Management - new book

ISBN: 9780471206033

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IND - IndiaShipping costs: EUR 17.97 Sanctum Books

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Details of the book
Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." -Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." -John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.

Details of the book - Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)


EAN (ISBN-13): 9780471206033
ISBN (ISBN-10): 0471206032
Paperback
Publishing year: 2002
Publisher: John Wiley &Sons
220 Pages
Weight: 0,331 kg
Language: eng/Englisch

Book in our database since 2007-10-24T20:22:43+01:00 (London)
Detail page last modified on 2023-11-29T02:32:32+00:00 (London)
ISBN/EAN: 0471206032

ISBN - alternate spelling:
0-471-20603-2, 978-0-471-20603-3
Alternate spelling and related search-keywords:
Book author: bergeron, john street, paperback, michael bryan, michael gläser
Book title: management guide, essentials, crm customer relationship management, management series


Information from Publisher

Author: Bryan Bergeron
Title: Essentials Series; Essentials of CRM - A Guide to Customer Relationship Management
Publisher: John Wiley & Sons
220 Pages
Publishing year: 2002-01-30
Weight: 0,368 kg
Language: English
53,90 € (DE)
No longer receiving updates
158mm x 233mm x 13mm

BC; Paperback; Hardcover, Softcover / Wirtschaft/Betriebswirtschaft; Betriebswirtschaft und Management; Kundenmanagement; Accounting; Wirtschaft u. Management; Corporate Finance; Rechnungswesen; Business & Management; Allg. Wirtschaft u. Management; Corporate Finance

Overview. The Customer. The Corporation. Technology. eCRM. Evaluating Solutions. Economics of CRM. Getting There. Further Reading. Glossary. Index.

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