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Gronfeldt, Svafa:Customer Oriented Behavior
- Paperback 2003, ISBN: 9979545372, Lieferbar binnen 4-6 Wochen Shipping costs:Versandkostenfrei innerhalb der BRD
Internationaler Buchtitel. In englischer Sprache. Verlag: UNIV OF ICELAND, 195 Seiten, L=239mm, B=157mm, H=13mm, Gew.=367gr, [GR: 27850 - TB/Wirtschaft/Management], [SW: - Business / Eco… More...
Internationaler Buchtitel. In englischer Sprache. Verlag: UNIV OF ICELAND, 195 Seiten, L=239mm, B=157mm, H=13mm, Gew.=367gr, [GR: 27850 - TB/Wirtschaft/Management], [SW: - Business / Economics / Finance], Kartoniert/Broschiert, Klappentext: It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed. It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed.<
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Svafa Gronfeldt:Customer Oriented Behavior
- new book ISBN: 9789979545378
Svafa Gronfeldt,Paperback,Series: None Series, English-language edition,Pub by University of Iceland Press Books Books ~~ Business & Economics~~ Customer Relations Customer-Oriented-Behav… More...
Svafa Gronfeldt,Paperback,Series: None Series, English-language edition,Pub by University of Iceland Press Books Books ~~ Business & Economics~~ Customer Relations Customer-Oriented-Behavior~~Svafa-Gronfeldt University of Iceland Press It is believed that service delivery through full utilization of human resources will become the major tool for competitive advances in the service industry in the coming years and the importance of customer orientation for the success of service organizations has been emphasized in the academic and applied literatures. This book examines an explicit behavioral perspective where the focus is on the extent to which employees engage in direct behaviors specifically designed to benefit customers. This study examines empirically the nature, impact and development of employee customer oriented behaviors. The findings include a step-by-step approach to continuous improvement of service quality and the role of service training programs, employee selection and managerial implications are discussed.<
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Gronfeldt, Svafa:Customer Oriented Behaviour (None)
- used book ISBN: 9789979545378
Iceland University Press. New. New. Book is new and unread but may have minor shelf wear. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African C… More...
Iceland University Press. New. New. Book is new and unread but may have minor shelf wear. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry., Iceland University Press<
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Svafa Gronfeldt:Customer Oriented Behavior (None)
- Paperback 2003, ISBN: 9979545372
[EAN: 9789979545378], Neubuch, [PU: University of Iceland Press], Business & Economics|Customer Service
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Gronfeldt, Svafa:Customer Oriented Behaviour (None)
- used book ISBN: 9789979545378
VeryGood.
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