2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … More...
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2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … More...
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2007, ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… More...
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ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… More...
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2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… More...
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2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … More...
2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … More...
2007
ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… More...
ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… More...
2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… More...
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Details of the book - Effective IT Service Management: To ITIL and Beyond!
EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Hardcover
Publishing year: 2007
Publisher: Springer
342 Pages
Weight: 0,736 kg
Language: eng/Englisch
Book in our database since 2007-10-25T06:39:46+01:00 (London)
Detail page last modified on 2023-07-28T15:23:22+01:00 (London)
ISBN/EAN: 9783540731979
ISBN - alternate spelling:
3-540-73197-0, 978-3-540-73197-9
Alternate spelling and related search-keywords:
Book author: rob, addy
Book title: service management, beyond, effective, management itil, addy
Information from Publisher
Author: Rob Addy
Title: Effective IT Service Management - To ITIL and Beyond!
Publisher: Springer Berlin
342 Pages
Printed / Made in
Weight: 0,770 kg
Language: English
64,19 € (DE)
65,99 € (AT)
80,00 CHF (CH)
Not available (reason unspecified)
XL, 342 p. 50 illus.
BB; GB; Hardcover, Softcover / Informatik, EDV/Informatik; Informatik; Service Level Agreement; ITSM; Service License Management; Service Provisioning; IT Outsourcing; ITIL; Service Management; SLA; ISO 9000; Professional/practitioner; BC; EA
The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers over ten years of hands-on delivery experience gained from hundreds of real life implementations of the major ITSM solutions in the market today. It provides a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes, their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an ‘IT service’ is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.More/other books that might be very similar to this book
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