Corsan, John R.;Mackay, Adrian R.:The Veterinary Receptionist
- Paperback ISBN: 9780702029288
[ED: Softcover], [PU: Butterworth-Heinemann / Elsevier Health Science], As the first person that many people encounter in their contact with the veterinary practice, the veterinary recept… More...
[ED: Softcover], [PU: Butterworth-Heinemann / Elsevier Health Science], As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.
The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients
Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'
Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness
Case studies used to help the reader identify and learn about specific issues and situations
The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity
Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service
Inclusion of more case study boxes and further reading references
Fresh 2-colour text for easy reading and increased navigability
New, durable cover
9.17 in
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The Veterinary Receptionist
- new bookISBN: 9780702029288
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients.… More...
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clientsProvides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice'Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illnessCase studies used to help the reader identify and learn about specific issues and situationsThe authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivityFully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client serviceInclusion of more case study boxes and further reading referencesFresh 2-colour text for easy reading and increased navigabilityNew, durable cover Books, [PU: Baillière, Tindall]<
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(*) Book out-of-stock means that the book is currently not available at any of the associated platforms we search.
Corsan, John R.:The Veterinary Receptionist | Essential Skills for Client Care | John R. Corsan (u. a.) | Taschenbuch | Englisch | Butterworth-Heinemann | EAN 9780702029288
- Paperback ISBN: 9780702029288
[ED: Taschenbuch], [PU: Butterworth-Heinemann], As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important … More...
[ED: Taschenbuch], [PU: Butterworth-Heinemann], As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text.The first UK book specifically written for the veterinary receptionist, providing..., DE, [SC: 0.00], Neuware, gewerbliches Angebot, [GW: 240g], 2. Aufl., Banküberweisung, PayPal, [CT: Sonstiges / Sonstiges]<
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Corsan, John R, and MacKay, Adrian R, Dipm, MCIM, MBA:The Veterinary Receptionist: Essential Skills for Client Care
- Paperback 2008, ISBN: 9780702029288
Trade paperback, Fine., Trade paperback (US). Glued binding. 161 p. Contains: Unspecified, Illustrations, color, Line drawings, color, Figures. In Stock. 100% Money Back Guarantee. Brand … More...
Trade paperback, Fine., Trade paperback (US). Glued binding. 161 p. Contains: Unspecified, Illustrations, color, Line drawings, color, Figures. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers., Edinburgh, Scotland, [PU: Butterworth-Heinemann]<
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John R. Corsan; Adrian R. Mackay:The Veterinary Receptionist
- Paperback 2008, ISBN: 9780702029288
Essential Skills for Client Care, Buch, Softcover, 2nd edition, [PU: Butterworth-Heinemann Ltd], Butterworth-Heinemann Ltd, 2008
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